leading to enhanced revenue growth. Cisco IBSG deduces that banks can increase revenues 5 to 10 percent by delivering next-generation advisory services that utilize personal financial management (PFM) tools

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the Cisco Internet Business Solutions Group (IBSG) carried out a study involving a large number of consumers to review their service expectations and communication choices with the bank. It was identified in the research that Gen-Ys cherish a positive outlook towards latest technologies such as online networking.

The survey revealed that the younger generation would affect the retail-banking sector profoundly in the years to come

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