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Submit your Quarterly Strategy One Pager documents here.
Please outline the key decisions you have made this quarter in order to improve service, including innovation etc. Predicted call volumes for the next quarter, number of CSAs required and a summary of the SLAs you are agreeing to. If you are using external sources please cite these.
You must submit these with a copy of the Quarterly Strategy Spreadsheet and a screenshot of the Erlang C Calculator Dashboard.
Deliverables – submit 3 documents here:
CM4 – Quarterly Strategy on a Page Template (in Word format)
CM4 – Quarterly Strategy Template (in Excel format)
Screenshot of Erlang C Calculator Dashboard (in an image file).
The templates for the documents and additional information needed are attached:
This is what was ask for each assignment.
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I have uploaded all the Quarterly Update from Q1 to Q4 that should be used for the final report, I have uploaded them with the answers and the instruction for each Quarterly please go back over them correct them all as the number from Q1 and Q2 didn’t make that much sense according to my professor so technically they all need correction there is suppose to be three submission (a word, an excel and a screenshot) for each Q1 to Q4 I have uploaded all there instruction and data furnished by the professor for each of them, so please go back over them fix them all make them perfect and submit it back when finish, so in total it will be three documents for each Q1 to Q4 so 12 documents at the end, but please make sure to focus on getting the good numbers and that they will make sense with the data provided for each of them, because for Q1 and Q2 for example he said that the data didn’t really make sense with the data he gave us, please go over them and clarify everything. Now for Q4 there is no answer as I have not done it so please do it. But please make sure to check them all and fix everything especially all the numbers.
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