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The following questions pertain to the case study of patient-care process of a national
Ayurvedic hospital in Sri Lanka
Answer all the following questions: Minimum of 1500 words
1- What are the main key issues that the Navinna Ayurveda Hospital management is facing?
2- What are the primary activities and the support activities in the hospital as per the value chain
figure?
3- What are the issues at the patient registration step and at the outdoor patient department?
4- What are the issues at the clinical care process and for the in-house treatment process?
5- What are the issues related to record keeping and health information management dept?
6- What was issue facing the procurement process?
7- Propose solutions to each of the above identified issues.
B- It is believed that establishing clinical pathways supports standardization of care and
improves efficiency of care delivered. Discuss this statement and supports your arguments
with adequate references. Minimum of 750 words
C- Propose 2 key performance measures in each of the following areas: Explain the reasons
of your selection. State the formula of each KPI and its target Minimum of 750 words
• Clinical care process effectiveness
• Safety
• Administrative processes (Non- clinical): Complaints management, Patients satisfaction, staff
happiness etc
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